Mum’s anger after 10-month-old daughter forced to wait 24-hours in A&E suffering hand foot and mouth disease

A MUM claims that she was forced to wait for 24 hours while her 10-month-old baby was suffering from hand, foot and mouth disease.

Chelsea Clarke, 21, rushed her daughter to hospital with an extremely high temperature.

SWNS:South West News Service

Dolcie-Rae was forced to wait for hours before being seen[/caption]

The mum said that while waiting in A&E at Basildon Hospital on Saturday 24 November, little Dolcie-Rae also developed a rash all over her body.

Miss Clarke, from Laindon, said: “She had a rash on every part of her body.

“She had a rash in her ears and eyes.”

She was told that her baby had hand, foot and mouth disease and was sent home that night with medicine, but Chelsea took the baby back to A&E around 6pm the following day after Dolcie-Rae showed no sign of improvement.

SWNS:South West News Service

Hand Foot and Mouth disease is highly contagious[/caption]

SWNS:South West News Service

Despite the fact that the baby hadn’t drunk any liquids for ages, staff apparently didn’t seem concerned[/caption]

She said: “We were in the main A&E outside the X-ray because she was contagious.

“Dolcie had not drunk anything or eaten all day. She didn’t have any wet nappies and they didn’t seem concerned.”

Ms Clarke also claims that a nurse laughed at her when she told Dolcie had only consumed two ounces of water that day.

She says that she was disgusted with the way she was treated by the staff in A&E, where the pair were forced to wait until the baby was taken to Puffin Ward at around 2.30pm the next day.

What is hand, foot and mouth?

It’s a common childhood illness (although it can affect adults too) which tends to clear itself up within around 10 days.

It’s really contagious and is spread in coughs, sneezes and poo.

Symptoms include:

  • sore throat
  • high temperature
  • not wanting to eat
  • mouth ulcers
  • rash

The NHS advises easing symptoms by drinking lots of fluids and avoiding anything acidic like fruit juice.

If your child doesn’t show signs of improvement after around a week, if they’ve got a very high temperature or they’re dehydrated, then you should take them to the GP.

SWNS:South West News Service

She added: “I really don’t think that letting a mum wait with a baby less than a year old for so many hours overnight is acceptable.”

Dolcie-Rae stayed on the ward overnight and was discharged on November 27 and is now recovering at home.

She added: “The hospital apologised but it should have come from them. It should have come from the nurses.”

Basildon Hospital has now admitted that Miss Clarke had a poor experience and they’ve now promised to investigate the member of staff in question.

 

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They’ve also apologised to the young mum.

Dawn Patience, director of nursing at Basildon Hospital, said: “We are committed to providing our patients with high-quality care and when we experience exceptionally high attendances to A&E staff work hard to avoid the long waits this patient and her mum experienced and we have personally apologised to her.”

The hospital also stated that “quick action” was taken to address the complaint against the member of staff, who has since been moved to a different ward.


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